Contact Support
Email us about anything: account problems, feedback or questions about the game.
SUPPORT EMAIL
We reply within 2 days.
Support
Need a Hand, Pilot?
Questions, bugs, account trouble, or another player ruining the fun. Here’s how to reach the Froglet team.
Report a Player
Cheating, harassment, or an offensive name? Tell us who and what happened. Please include:
- Their display name, exactly as shown in the game
- The mode, and roughly when it happened (with your time zone)
- What they did
- A screenshot or clip, if you have one
Report a Bug
Found something broken? Email us and include:
- Your device and operating system
- What you were doing, and what happened instead
- A screenshot or clip, if you have one
The bug report button in the game’s Settings brings you here.
Your Data
See exactly what Cosmic Shore collects and why, turn analytics off in the game, or ask us to delete your account and everything tied to it.
Before You Write In
How do I turn off analytics?
Open Settings → General → Analytics in the game and switch analytics off. We stop collecting gameplay analytics from that moment. The game works the same either way.
How do I delete my account and data?
Follow the steps on the Delete My Data page. Uninstalling the game does not delete your account.
Someone has an offensive display name. What do I do?
Use Report a Player and copy the name exactly as it appears. We review every report.
Where can I talk to other pilots?
Join the Cosmic Shore Discord. The dev team posts news and playtest calls there first. Discord is a community space; for account or privacy requests, please email support so we can check it’s you.